Get Help
How to get help
If you need help from our Foodbank, BEFORE YOU COME, there are a few simple steps to follow.
1) GET A FOODBANK VOUCHER – THE MOST IMPORTANT STEP
In order to provide the most appropriate help for the circumstances of your situation we work with local support agencies. If they feel you are struggling to put food on the table, they will issue you with a Foodbank Voucher.
These local agencies can also provide long term support if needed to help address some of the issues behind the reasons for your crisis.
2) WHERE TO GET A FOODBANK VOUCHER
Our Foodbank works with a number of different agencies, such as; Citizens Advice, Housing Support Teams, Children’s Centres, Social Services and some local charities.
To find the local agency that is most appropriate for your particular circumstances CLICK HERE.
When you contact them, they will discuss the cause of your situation, offer practical help and guidance and, where appropriate, supply you with a Foodbank Voucher to obtain suitable emergency food for the right number of people.
Due to the demand for our services, we generally restrict the number of Food Vouchers that can be issued to any one person/couple/family to THREE VOUCHERS IN ANY ONE SIX MONTH PERIOD.
3) BRING YOUR FOODBANK VOUCHER TO YOUR NEAREST FOODBANK
To find your local Foodbank centre and the opening times CLICK HERE.
Bring your Foodbank voucher/code along to your local Foodbank and when you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation and help to support you in any way we can.
We will also discuss any dietary needs you may have and exchange your Foodbank voucher for a parcel of three days of emergency food.
4) PRACTICAL GUIDANCE AND SUPPORT
Our Foodbank volunteers take the time to listen and support you.
They are specially trained to know about local services and offer practical guidance so that you have the access to the right support, helping you to break out of crisis.
Please remember that our Trussell Trust supported Foodbank has been set up to respond to people experiencing a food crisis and is not a Food Pantry. Demands upon our core service do not allow us to provide unlimited supplies of food.
When you have used all of your Foodbank vouchers, our trained volunteers will try and help identify other local agencies who may be able to help and support you over the longer term, with your particular circumstances.